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Support

Welcome to Chinafy Support Common Support FAQs Issue Severity Levels Plan Support Levels Onboarding Support Levels

Welcome to Chinafy support

Chinafy is committed to providing you the best possible support for your use of Chinafy.

You have access to the following resources to assist you in learning how best to use Chinafy and access the right kind of support when you need it.

Search our Knowledge Center

Go to our helpdesk, and input some keywords from your enquiry into the Search field to find relevant articles. You can submit a request if you find that your questions are not answered or contact your account manager.

View Billing

You can view billing directly in your Chinafy dashboard under Accounts & Billing. If you cannot find the relevant materials it may mean that you do not have the appropriate permissions in which case, please kindly contact your system administrator.

View Invoices

Invoices and receipts are sent directly to the account owner’s email, or the set billing point of contact. Please kindly check your promotions folder if you are the account owner and unable to find any receipts related to your Chinafy subscription or contact your account manager.

About our Service & Support

The best way to contact us for service or support is to submit more information for our support teams. This helps us collect the necessary information to route your request to the appropriate teams to resolve and troubleshoot alongside you more quickly.

Contacting Chinafy

For Pro+ Chinafy users, please send further enquiries to support@chinafy.com.

For Enterprise users, you may directly contact your named account manager for expedited support. If you are unclear who your named account manager is, please contact enterprise@chinafy.com.