Which website do you want to Chinafy?

Tell us your name?

What best describes your company role?

What's your Work Email Address?

Have a discount code?

By clicking 'Get Started', I also agree to Chinafy's Terms of Service & Privacy Policy.

Get Started

Thanks for getting in touch!

One of our Chinafy experts will be in touch with you via email within the next 24 hours with

1 - Expected post-Chinafy results

2 - Your Custom Plan

3 - Next steps.

P.S. Make sure to check your promotions inbox in case our message lands there.

Please feel free to check out our case studies or blog in the meantime.

[[embed: get started form popup type]]

This site uses cookies

We use cookies to enhance your browsing experience, analyze site traffic, and serve tailored experiences. By continuing to browse or closing this banner, you consent to our use of cookies. Read more about how we use cookies here.

Support

Welcome to Chinafy Support Common Support FAQs Issue Severity Levels Plan Support Levels Onboarding Support Levels

Onboarding Support Levels

Plan Type

Starter

Pro+

Enterprise

Includes

Email Support

Access to Knowledge Base

Everything in Starter, plus

Slack (optional as an add-on)

Everything in Pro+, plus

Named Account Manager

Named Technical Accounts Manager

Dedicated Slack Channel (optional)

Availability

10am-7pm HKT, Mon-Friday (except public holidays)

24/7

Response time will vary based on Issue Severity Levels

Average Response Time

< 24 business hours

< 12 hours

< 2 hours

Guaranteed Response Time

x

24 hours

12 hours

SLA Thresholds

Uptime Percentage

99%

99.95%

99.99%

Downtime

~43 minutes

~22-23 minutes

~4-5 minutes

Service Credits

5x SLA

15x SLA

25x SLA

Onboarding process

Every Chinafy website requires an initial evaluation, set-up phase, then ongoing support. However, the various plans differ in terms of processes included given the level of resources required. More on the Chinafy onboarding process below.

Pro+:

1) Site is evaluated and plan is generated

2) Introductory call with stakeholders

3) Subscribe via Stripe. Invoicing is an option for annual or multi-year users.

4) Contracts are standard as shared Chinafy’s Legal Hub online

5) Chinafy configures the website/web app

6) Chinafy shares Go Live Instructions & 1x Go Live call is coordinated with the IT team.

7) Ongoing support via Pro+ Plan levels

Custom contracts or processes are not included or supported in this tier. The standard configuration time is 1.5-2 weeks.

Enterprise

1) Site is evaluated

2) Introductory call with various stakeholders.

3) Vendor onboarding and procurement process, as needed. For example, vendor onboarding forms, security questionnaires, purchase order generation and more.

4) An Enterprise Order is generated with terms of service and other legal documents. Discussion or requested variations on our standard Legal documents & contract terms, if any, are made through email or calls if needed.

5) Enterprise Order is signed by both parties

6) Payment is processed

7) Chinafy configures the website/web app

8) Go Live calls and onboarding support as needed

9) Website goes live.

10) Ongoing support as per Enterprise levels

Enterprise (Custom)

Please enquire for more information and share a bit more context on your specific case.