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CASE  STUDY

Travel Sentry: Extending luggage-tracking services into China with 600 million+ locks and luggages

Kristin Lin

Our website is visibly faster with immediate results.

– Xina Chen, Key Account Manager @Travel Sentry

About Travel Sentry

Travel Sentry is a leading innovator that licences some of the world's most-used standards for travel security.

As of today, there are over 600 million of Travel Sentry-approved locks and luggages in circulation.

The Travel Sentry Home Page

About the TSID Website

Built with Drupal, the TSID platform is designed to help luggage owners recover lost properties with coverage in across 2800+ airports globally.

Central to this platform and its intended user experience are a wealth of multimedia files, including multilingual YouTube tutorials.

Additionally, web performance was paramount and achieved globally with the use of one of the world’s leading CDN providers, Cloudflare’s Global CDN. That is, except in China.

The Challenges

A media-heavy website is normally not an issue for everyday visitors outside of China.

However, when it comes to cross-border data accessibility, China-based visitors inherently face a combination of code-based incompatibility and slow network issues.

Travel Sentry’s website was no exception.

Some challenges the team faced including -

Incomplete video delivery on inaccessible players such as YouTube

Modules on Drupal 8 are not working consistently as intended

An overall slow web experience, with Cloudflare CDN reportedly slower in China

Cloudflare CDN vs other CDNs in China

The website took up to 25 seconds to load from various cities in China. That is, if it didn’t time out.

The Numbers

Before Chinafy: 25 seconds on average

After Chinafy: 5.8 seconds on average fully loaded*

*The page load time is defined as when a) the page load event is fired and b) fewer than two resources are actively loading. The test is stopped after 60 seconds irrespective if the page load event has fired.

Travel Sentry was able to experience an immediate improvement across a number of performance metrics - including a 4.3x faster time to Page Complete.

The results are taken from the average of over 80 data points of tsid.com then vs a Chinafy preview of the site in Beijing (see below).

Aside from an improvement in speed, Chinafy is also able to deliver the TSID website's previously inaccessible Youtube video content fast, fully, and consistently.

Not to mention, this is done on an ongoing basis so that the marketing and development teams can simply modify the original site as they normally would.

A comparison between the original website vs. after Chinafy

Don’t just take our word. Take theirs.

What led you to Chinafy?

"We have in-China operations and had issues with accessing our website. It was initially very slow both with download or other requests."

Would you recommend Chinafy?

"The website is visibly faster in China for visitors in China. Chinafy team also provides bilingual human support which makes it easy to communicate with our teams internally."

Do you have a Drupal website? Click Get Started to optimise your Drupal website for China with Chinafy.

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Try more of our tools for free!

How fast is your site in China? Why are your pages incomplete? Find the answers with these tests.

Speed Test

Test your website speed and deliverability from 18 server locations around the world including Beijing & Shanghai.

Try now

Code Test

Identify high impact code incompatibilities like Youtube videos, Google Fonts & Facebook assets in China.

Try now

Resource Test

Compare the speed and resource compatibility of a webpage delivered from US versus China

Try now

Visual Speed Test

See how fast (or slow) your website loads in China, literally. Compare your real-time results for US, Beijing, Shanghai, and Guangzhou.

Try now

China SEO Basic Test

Compare how many pages of your site are indexed by the world's major search engines

Try now

Chrome Extension

Install our chrome extension and know how well a page performs in China straight from your browser.

Coming Soon

View All Tools

Make your website work in China

Fill out the form and one of our Chinafy team members will reach out to you within 1 business day to book an initial call or with a plan for next steps.

30%-40% faster compared to using a CDN alone.

Verifiable results in just 2 weeks, instead of 1-2 years.

Little to no action required from your IT teams.

"Chinafy has made it possible for us to be sure that our web visitors in China have the same good experience as all our other visitors in the rest of the world."

Michela Nalin Francek, Marketing Manager for Nolato

"Over 1 million engineers use SnapEDA each year all over the world. We were attracted to Chinafy's service because of how easy they made it to support the Chinese market."

Natasha Baker, CEO & Founder of SnapEDA

We are very happy with working with Chinafy. They went above and beyond to ensure we help MIT Professional Education deliver world-class online education in China.

Ignacio Cerro, CFO, Global Alumni for MIT Professional Education

"Consistency is crucial for us.
Chinafy fits the bill of what we were looking for."

Jonathan Rhodes, Marketing Technology Manager of Registrar Corp

"The process was super easy and I'm really glad we selected your team. The experience has been beyond my expectations."

Nicolas Duchesne-Lafoest, Product Marketing Manager

"Chinafy went above and beyond to help me produce my event. I'm not sure I would have been successful without them. The client was elated that we managed to fulfill the request to live-stream into China so quickly."